Updated on: 21/04/2026

1. Overview

This website is operated by Sparkles (“we”, “us”, “our”). By accessing, browsing, or using this website, or by purchasing from us, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, you may not use this website.

Use of this website is permitted only where lawful and by individuals capable of entering into legally binding agreements under applicable law.

2. Eligibility to Use

By using this website, you confirm that:

• You are at least 18 years of age, or using the website under parental or guardian supervision
• All information provided by you is accurate and complete
• You are legally capable of entering into binding contracts

3. Product Information & Representation

We strive to ensure that all product details, descriptions, and images are accurate. However:

• Product appearance may vary due to lighting, photography, or device display settings
• All jewellery specifications are indicative and not a basis for valuation
• Certificates of Authenticity (COA) are provided for quality assurance and not for appraisal

All products are quality checked prior to dispatch.

4. Pricing & Billing

• All prices are subject to change without prior notice
• Prices displayed at the time of purchase will be final
• Prices may differ between online and offline stores
• Taxes, shipping, and other charges may apply where applicable

Pricing Error Clause

In case of any pricing or product information error due to technical or human reasons, we reserve the right to cancel or refuse such orders.

5. Orders & Acceptance

• Placing an order constitutes an offer to purchase
• Orders are accepted only upon confirmation by Sparkles
• We reserve the right to accept or reject any order at our sole discretion

Fraud Prevention Clause

We reserve the right to cancel orders suspected of fraud, unauthorized transactions, or misuse.

6. Shipping & Delivery

• Delivery timelines are indicative and not guaranteed
• Delays may occur due to logistics, external factors, or unforeseen circumstances
• Risk and ownership transfer to the customer once the product is handed over to the shipping partner

Force Majeure Clause

We are not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, or governmental actions.

7. Returns, Exchange & Promotions

• Products purchased under promotional offers or discounts may not be eligible for return or exchange
• Returns and exchanges are governed by our separate Return & Exchange Policy
• Eligibility is subject to inspection and approval

8. Product Issues & Reporting

• Any product-related issue must be reported within 24 hours of delivery
• Claims must be raised through official communication channels (email or phone)
• Claims shall not exceed the net value of the product

10. Intellectual Property

All content on this website, including but not limited to:

• Designs
• Images
• Text
• Logos
• Graphics

are the intellectual property of Sparkles and are protected under applicable laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Prohibited Use

You agree not to:

• Use the website for unlawful purposes
• Misuse or manipulate content or systems
• Attempt unauthorized access to systems or data
• Engage in fraudulent activities

Digital Use Restriction

Automated tools, scraping, bots, or unauthorized data extraction are strictly prohibited.

12. Third-Party Services

We may engage third-party service providers for:

• Payments
• Shipping
• Marketing

We are not responsible for the policies or actions of such third parties.

13. Limitation of Liability

To the maximum extent permitted by law:

• Sparkles shall not be liable for indirect, incidental, or consequential damages
• Liability shall not exceed the net purchase value of the product
• We are not responsible for delays, interruptions, or losses caused by external factors

14. Disclaimer of Warranties

All products and services are provided “as is” without warranties of any kind, except where expressly stated.

We do not guarantee that:

• The website will be uninterrupted or error-free
• Product expectations will match subjective expectations

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

16. Payment Terms

All payments must be made through the approved payment methods available on the website.

Sparkles does not store any payment details and uses secure third-party payment gateways for processing transactions.

We reserve the right to:

• Cancel transactions flagged as suspicious or unauthorized
• Verify transactions before processing an order

17. Custom & Made-to-Order Products

Certain products may be made to order or customized based on customer requirements.

• Such products are not eligible for cancellation, return, or exchange
• Production timelines may vary depending on design and specifications
• Minor variations may occur due to handcrafted processes

18. Gift Cards

• Gift cards are non-refundable and cannot be exchanged for cash
• Validity, if applicable, will be specified at the time of purchase
• Lost, stolen, or misused gift cards will not be replaced

19. Online & Store Differences

Products, pricing, availability, and offers may vary between the website and physical retail stores.

Sparkles reserves the right to modify or discontinue products or offers across channels without prior notice.

20. Certification

All diamonds and precious metals are certified as per the specifications mentioned for each product.

Certificates are issued for authenticity and quality assurance and should not be considered as valuation or resale documents.

22. Failed Delivery Attempts

In case a delivery attempt fails due to:

• Incorrect or incomplete address
• Customer unavailability
• Refusal to accept delivery

Re-delivery may be attempted and may incur additional charges.

23. Information Accuracy

We reserve the right to correct any errors, inaccuracies, or omissions related to:

• Product descriptions
• Pricing
• Availability

Such corrections may be made at any time without prior notice, including after an order has been placed.

24. Termination

We reserve the right to suspend or terminate access to the website, accounts, or services if:

• These Terms are violated
• Fraudulent or suspicious activity is detected

25. Indemnity

You agree to indemnify, defend, and hold harmless Sparkles, its directors, employees, and affiliates from any claims, damages, losses, or liabilities arising out of:

• Your misuse of the website
• Violation of these Terms
• Breach of applicable laws

26. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

27. Changes to Terms

Sparkles reserves the right to update, modify, or replace any part of these Terms & Conditions at any time.

It is your responsibility to review this page periodically. Continued use of the website following any changes constitutes acceptance of those changes.

28. Contact Information

For any questions, concerns, or clarifications regarding these Terms & Conditions, you may contact us at:

Email: info@sparklesindia.com

Phone: +91 81081 04390