Got Questions? We’ve Got You.
Everything you might want to know before (and after) you shop Sparkles. If you still need help, we’re just a message away.
ORDERS & SHIPPING
Where do you ship to?
We ship for free domestically across India and internationally to over 30 countries. International shipments are subject to respective countries' customs laws.
What Shipping Methods Are Available?
We use reliable shipping partners like Bluedart and Ecom Courier for domestic and international deliveries.
How long will it take to receive my jewellery, after placing an order on the Sparkles Diamonds website?
Customized orders take approximately 15 business days for production, plus additional shipping time.
How can I track my order?
Once your order is shipped, a tracking number will be sent to your registered email and SMS for real-time tracking.
Payments & Billing
What payment methods do you accept?
We accept credit cards, debit cards, net banking, UPI, and popular wallets like Paytm and Google Pay.
I paid twice, what should I do?
In rare cases of double payment, email us at support@poddardiamonds.com or call us. We’ll refund the extra amount within 7–10 working days.
Products & Certification
Yes, all products are IGI certified and come with an authentic certificate.
Sparq jewellery is crafted using premium silver and lab-grown diamonds, designed to give you a fine jewellery look with everyday wearability.
Are your diamonds conflict-free?
Yes, all our diamonds are ethically sourced and certified conflict-free.
What kind of packaging will I receive my Sparkles Diamonds jewellery in?
Your jewellery arrives in a signature Sparkles Diamonds gift box, cloth bag, and may include a complimentary cleaning cloth.
Customization & Services
Do you offer customization services?
Yes, we offer custom jewellery design services. Get in touch with our team to start your personalized order.
Can I get my ring resized after purchasing it from Sparkles Diamonds?
Yes, resizing services are available for eligible rings. Contact customer support to arrange resizing.
Orders, Changes & Support
Can I cancel or modify my order after placing it?
Orders can be cancelled or modified within 24 hours of placing them. Contact support for assistance.
How can I contact a Sparkles Diamonds customer care representative?
Call +91 81081 04390 or use Live Chat on the website, available 24 hours a day, Monday to Saturday.
Returns, Refunds & Warranty
What is your return and refund policy?
Returns are accepted within 15 days of delivery for unused items. Refunds are processed within 7–10 business days.
Do you offer any warranty or guarantee on your jewellery?
We offer a 1-year manufacturing warranty on all products. Contact us for warranty claims or repairs.
Gifting & Experience
Do you offer gift wrapping or special messages?
Yes, we offer gift wrapping and the option to include a special message at checkout.
Security & Shopping Experience
Is it safe to shop from Sparkles Diamonds online?
Absolutely. We use secure payment gateways and encrypted connections to protect your personal data.
Jewellery Care
How do I clean and maintain my jewellery?
Clean with a soft cloth and avoid harsh chemicals. Store your jewellery in the provided pouch or box when not in use.